Operations Management - grade 7
Example job roles: HR/Research/Finance/Departmental Administration; Facilities Support; Office/Lab Management
Level: IndependentÌý ÌýÌý
Experiences
Activities and responsibilities likely to be required when working at this level
- Managing people and resourcesÌý
- Leading on small projects
- Working independentlyÌý
- Taking responsibility for decisionsÌý
- Providing advice and information on policy, process and regulations including implementationÌý
- Acting as a point of escalation
- Triage of issues
- Planning and managing day to day work of a team or areaÌý
- Anticipating issues and monitoring progress against the set plan
- Building and maintaining relationships with MyAV·¶ colleagues and external stakeholdersÌý
- Sharing good practice and enable smooth running of your areas of responsibility
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Project work
- Creating and managing project related budgetsÌý
- Supervising staffÌý
- Analysing information
- Report writing and data analysisÌý
- Secondments
- Undertake public speaking and presentingÌý
- Reviewing, advising on and improving processes and proceduresÌý
- Build a greater cultural/audience awareness.
Learning from othersÌýÌý
- Join a Community of PracticeÌý
- Attend relevant MyAV·¶ wide forumsÌý
- Develop awareness of the HE operating environment through networking, external events and undertaking own CPD
- Build a network amongst peer group; speaking to your manager and peers
Formal learning
- Project and financial management trainingÌý
- Fundamentals of management training
- National Examination Board in Occupational Safety and Health (NEBOSH) trainingÌý
- Plan for additional relevant training,Ìý
- Possible membership with relevant professional bodies, e.g. Association of University Administrators (AUA), Chartered institute of Personnel Development (CIPD), Association of Research Managers and Administrators (ARMA)
*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.
Transferable skills and competencies
MyAV·¶ uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.
Working with people
- Understanding others
- Adapting to the team
- Building team spirit
- Recognising and rewarding contributions
- Listening
- Consulting others
- Communicating proactively
- Showing tolerance and consideration
- Showing empathy
- Supporting others
- Caring for others
- Developing and communicating self-knowledge and insight
Analysing
- Analysing and evaluating information.
- Testing assumptions and investigating.
- Producing solutions.
- Making judgements.
- Demonstrating systems thinking
Developing results and setting customer expectations
- Focusing on customer needs and satisfaction.
- Setting high standards for quality.
- Monitoring and maintaining quality.
- Working systematically.
- Managing quality processes.
- Maintaining productivity levels
- Driving projects to success.
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MyAV·¶ Ways of Working
These describe expected behaviours in line with MyAV·¶ culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý
- “Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
Job family
Find out more about the Operations ManagmentÌýjob family
Other Operations Management profiles:Ìý
Print versions
Career case studies
Progression canÌýlead to this type of Operations Management role.Ìý
Katy Hamilton
Faculty Operations Manager
Dr Wing-Chau Tung
Institute Manager and Co-Chair Equality Challenge Team
Manpreet Karir
Finance and Operations Administrator